FAQs

SUPPORT & RESOURCES

Frequently Asked Questions

Finding the right care can be overwhelming. We've compiled answers to the most common questions about home healthcare, eligibility, and what to expect when you partner with PrestigeCare Home Health.

General & Eligibility

Who qualifies for home health services?

To qualify for home healthcare services, patients generally must be under the care of a physician and require intermittent skilled nursing care, physical therapy, speech-language pathology, or continued occupational therapy. The patient must also be considered "homebound," meaning it takes a considerable and taxing effort to leave the home, and absences from the home are infrequent or for medical treatment.

Do I need a physician's referral to receive care?

Yes. Comprehensive home health services are medical in nature and require an active order or direct referral from your primary care physician, specialist, or discharging hospital doctor.

What areas do you serve?

PrestigeCare Home Health proudly serves patients throughout the Inland Empire and surrounding Southern California communities. If you are unsure if we cover your specific zip code, please contact our intake team.

What is the difference between Home Health and Home Care?

Home Health Care is clinical, medical care provided by skilled professionals (Registered Nurses, Therapists) under a doctor's order, usually after an illness or injury. Home Care generally refers to non-clinical assistance with daily living activities (bathing, light housekeeping, meal prep). At PrestigeCare, we provide clinical Home Health services, which may include Home Health Aide assistance as part of a larger medical care plan.

Care & Services

How quickly can home health services begin?

We pride ourselves on prompt service. In most cases, care begins within 24 to 48 hours after we receive the official referral and orders from your physician.

How often will my nurse or therapist visit?

Visit frequency is highly personalized. During your initial in-home assessment, our clinical team will work with your doctor to establish a customized Care Plan. The frequency of visits depends entirely on your medical needs and physician orders, and it may change as you progress in your recovery.

Can physical or occupational therapy be done at home?

Absolutely. Our licensed therapists bring the rehabilitation process directly to your living room. We work with you on balance, strength building, fall prevention, and mobility using the environment where you need to function every day.

Are your caregivers and clinicians screened?

Yes. Patient safety is our top priority. Every member of the PrestigeCare clinical team undergoes rigorous background checks, license verifications, reference checks, and continuous clinical training before they ever step foot in a patient's home.

Insurance & Billing

Does Medicare cover home health services?

Yes. For eligible patients, Medicare Parts A and/or B typically cover 100% of eligible home health services if they are ordered by a doctor and provided by a Medicare-certified agency like PrestigeCare. The patient must meet Medicare's definition of "homebound" and require skilled care.

Do you accept private insurance or Medicare Advantage?

Yes, we work with a wide variety of private health insurance providers, Medicare Advantage plans, and PPOs. Because coverage varies greatly between policies, our billing department will happily verify your specific insurance benefits before care begins.

Will there be any out-of-pocket costs?

If you are covered under traditional Medicare and meet the eligibility requirements, there is typically no out-of-pocket cost for home health services. If you have private insurance or a Medicare Advantage plan, you may have a copay or deductible depending on your specific policy. We will discuss all financial obligations with you transparently before services start.

Still Have Questions?

Our dedicated care coordinators are standing by to answer any specific questions about your condition, insurance, or recovery goals.

Speak With Our Care Team

Or call us directly at: 1-833-755-CARE (2273)